Responsible Gambling at Cloud 9 Casino

Introduction

At Cloud 9 Casino, we believe that playing should be a source of fun and entertainment. Responsible gambling means understanding your limits, making informed choices and enjoying games in a safe environment. Under our Curacao license, we have set out principles and measures to support players in Australia and around the world. Our goal is to ensure you can play responsibly, with peace of mind.

Self-Assessment

Recognising warning signs early can help you maintain control. If you notice any of the following, consider reviewing your gambling habits:

  • Spending more time or money than intended
  • Feeling restless or irritable when not playing
  • Borrowing money or selling possessions to fund gambling
  • Lying to friends or family about gambling activity
  • Chasing losses with larger bets
  • Neglecting work, studies or social commitments
  • Gambling to cope with stress, anxiety or loneliness

Tools & Limits

Cloud 9 Casino offers several features to help you stay within your personal boundaries:

  • Deposit Limits: Set daily, weekly or monthly spending caps.
  • Session Limits: Restrict the length of each gaming session.
  • Self-Exclusion: Temporarily or permanently block access to your account.
  • Reality Checks: Receive periodic reminders of elapsed time and amount wagered.

Adjust these settings anytime in your account’s Responsible Gaming section.

How to Self-Exclude

If you need to take a break, follow these simple steps:

  1. Log in to your Cloud 9 Casino account.
  2. Go to Responsible Gaming under Settings.
  3. Select Self-Exclusion and choose a duration (e.g. one month, six months, permanent).
  4. Confirm your decision.
  5. All gambling activity on your account will be suspended immediately.

External Help & Resources

If you or someone close to you needs professional support, these organisations can assist:

  • GamCare – 24/7 support via live chat and helpline.
  • Gamblers Anonymous Australia – Peer support meetings nationwide.
  • Gambling Help Online – Free counselling at 1800 858 858 or online chat.

Contact

If you need help, contact our support team. We’re here to listen and guide you towards safer play.
Email support – [email protected]