Terms & Conditions

Welcome to Cloud 9 Casino. Please read these Terms & Conditions (“T&Cs”) carefully. By accessing or using our website, you agree to comply with and be bound by these rules. If you do not agree, please do not use our services.

1. Acceptance of Terms

By registering, depositing funds, or playing any game on Cloud 9 Casino, you acknowledge that you have read, understood, and accepted these T&Cs in full. Your continued use of the site constitutes acceptance of any future changes.

2. Eligibility

To be eligible to use Cloud 9 Casino, you must:

  • Be at least 18 years of age.
  • Reside in a jurisdiction where online gambling is permitted (players from restricted regions are prohibited).
  • Hold no more than one active account; multiple accounts per person are not allowed.

3. Account Registration

When registering, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use.

4. Deposits & Withdrawals

Cloud 9 Casino accepts deposits and withdrawals in A$. We offer various payment methods, including credit/debit cards, e-wallets, and bank transfers. All withdrawal requests are subject to KYC verification:

  • Processing times vary by method and are subject to no specific minimum or maximum period.
  • Documentation may be required to confirm identity, address, and payment method ownership.

5. Bonuses & Promotions

All bonuses and promotions are governed by separate bonus terms, which include wagering requirements and maximum bet limits. Failure to comply with these terms may result in confiscation of bonus funds and any winnings derived from them.

6. Game Rules & Fairness

Our games use a certified Random Number Generator (RNG) to ensure fair outcomes. Cloud 9 Casino reserves the right to void any bets or winnings in the event of technical errors, fraud, or malfunction.

7. Prohibited Activities

Users are strictly prohibited from engaging in:

  • Fraudulent behaviour or money laundering.
  • Bonus abuse or circumvention of wagering requirements.
  • Use of bots, scripts, or any automated devices.

8. Intellectual Property

All content on Cloud 9 Casino, including software, graphics, and text, is the exclusive property of Cloud 9 Casino. Reproduction, distribution, or exploitation of any content without our express written consent is forbidden.

9. Limitation of Liability

To the fullest extent permitted by law, Cloud 9 Casino shall not be liable for any losses, damages, or costs arising from use of the site, including technical failures, interrupted services, or unauthorized access.

10. Termination

Cloud 9 Casino reserves the right to suspend or terminate any account without notice if you breach these T&Cs or engage in dishonest or criminal conduct. Upon termination, all outstanding wagers and bonus funds may be voided.

11. Governing Law

These T&Cs are governed by the laws of Curacao. Where Australian law applies, such laws shall also govern any disputes that arise between Cloud 9 Casino and players located in Australia.

12. Changes to Terms

We may amend these T&Cs at any time. Notice of substantial changes will be provided via the website or email. Continued use after updates constitutes acceptance.

13. Contact Information

If you have any questions or concerns regarding these T&Cs, please contact us at [email protected].